Who’s saying what NOW?
Love it, hate it, can’t live without it—whatever your stance on all things digital, the Internet is here to stay, and it has revolutionized the way we consume content. More has changed in the last few years than in the last few decades, and it keeps changing. In order to remain relevant in the age of digital, businesses must keep up with the latest trends.
You care about your customers, but you truly can’t please everyone. Minor misunderstandings, poor responses to enacted policies, or customers who were just plain wrong can share their dissatisfaction on far-reaching platforms. The Internet has essentially handed every customer a megaphone. Whether they take to Facebook, Yelp, Twitter, Google+, or all of the above to share their experience, they have the potential to reach and convince a large number of people that your business isn’t worth visiting.
The good news? Many customers will take negative reviews with a grain of salt. The better news? A response from the company—regardless of the outcome—can go a long way in establishing or confirming faith in your brand.
ADsmith Marketing & Advertising monitors reviews and messages clients receive. When a negative review is posted, we take action. Our process is straightforward—we will determine what exactly happened, where the wrongdoing occurred, and form a plan of action based on what we discover.
More Digital Services
Completing Your Marketing Mix
You’ve heard it said before—probably by us—but it bears repeating: there is no one-size-fits-all marketing strategy. While the marketing services ADsmith offers are all inclusive—meaning we can do pretty much anything—the strategy we recommend for you isn’t going to be the same one we recommend to the next guy. Sure, there are certain universal truths in today’s marketing world—for instance, it’s safe to say everyone needs a website and some digital presence—but the way we approach each project, from websites and beyond, will depend wholly on your business and your goals.
These are the services on which ADsmith cultivated the outstanding reputation we have today. If you don’t see what you’re looking for here, never fear. We’re always open to take an out-of-the-box suggestion.